At At The Moment Clothing, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. The product must also be in its original packaging with all tags attached.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons. These may include items that have been worn, washed, damaged by the customer, or products purchased during clearance or final sale promotions. Gift cards and certain accessories may also be non-refundable.

Return Process

To start a return, please contact our customer support team through our website or by email. Provide your order number and the reason for the return. Once your request is approved, we will provide instructions on how to send the item back to us.

Customers are responsible for return shipping costs unless the product received is defective or incorrect.

Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If your return is approved, your refund will be processed and automatically applied to your original method of payment. Please note that it may take several business days for the refund to appear in your account depending on your payment provider.

Exchanges

If you receive a defective, damaged, or incorrect item, we will gladly replace it. To request an exchange, please contact us within 7 days of receiving your order with clear details and photos of the issue.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us for further assistance.

Shipping Returns

When returning an item, please ensure that it is securely packaged to prevent damage during shipping. We recommend using a trackable shipping service, as At The Moment Clothing cannot guarantee that we will receive your returned item without tracking.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact our support team through our website. We are always here to help and ensure you have the best shopping experience with At The Moment Clothing.